Payment
Payment is possible via bank transfer, iDeal or Bancontact. An administrative fee is required for the use of PayPal. When you experience payment issues, contact me via e-mail: a.h.vanwettum@gmail.com.
Shipping
Items will be shipped within a week.
I use primarily PostNL which means Dutch orders usually arrive within two days.
Worldwide shipments depend on the country of destination and current circumstances (e.g. delays due to COVID measures). I will give an honest estimate of shipping time based on available and actual information.
Mind you, I can only give an estimate of shipping time and I am not responsible for delays caused by and problems at the postal service.
Delivery costs
NL € 3,00 (no track & trace / smaller items) / € 6,00 (track & trace / packages)
Orders above € 60 are delivered for free within The Netherlands.
Shipping is at your own risk. All items will be shipped packaged securely in sturdy, not easy to bend, cardboard envelopes or boxes and I will use track & trace (except with smaller works). If you prefer extra insurance or faster delivery, send me a message via a.h.vanwettum@gmail.com. When your package is delayed, damaged or lost during delivery, please contact the postal services with your track & trace link.
Verzending is op eigen risico. Alle items worden verzonden in een stevige en niet te vouwen kartonnen doos of envelop en ik maak gebruik van track & trace (behalve bij de kleine werken). Als je extra verzekering of snellere bezorging wilt, stuur me een bericht via a.h.vanwettum@gmail.com. Als je pakket is vertraagd, beschadigd of kwijtgeraakt tijdens de bezorging, neem contact op met de koerier service met je track & trace code.
Refunds
Please refer to Algemene voorwaarden, under the heading Herroepingsrecht, article 6, 7 and 8. Commissioned art works and giveaways are not eligble for refunds, prints and other art works only when they are returned within 7 working days, undamaged, and delivery paid for by the customer.
When you have received a damaged (or the wrong) item, please contact me via a.h.vanwettum@gmail.com with a picture of your problem and the order number so I can help you out.